| Customization: | Available |
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| Certification: | REACH, Rosh |
| Environmental Protection: | Yes |
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Q: Are you a manufacturer or a trader?
A: We are a dedicated manufacturer with our own state-of-the-art laboratory and production facility. Nestled in the bustling city of Guangzhou, Guangdong Province, we warmly invite you to visit our factory and witness our operations firsthand.
Q: Do you offer free samples?
A: Absolutely! Simply provide us with your address and cover the freight costs, and we'll promptly dispatch free samples to your specified location.
Q: How soon can I receive the goods after payment?
A: For small batches, we utilize swift international express services (DHL, FedEx, ***, etc.) or air freight, typically delivering within 3-5 days. For larger quantities, shipping usually takes a few weeks, depending on the destination port. Should you have special requirements, please do not hesitate to contact us.
Q: How do you handle packing, storage, and transportation?
A: We generally use high-quality paper-plastic composite packing bags with a capacity of 20kg, or we can customize the packaging according to your specific needs.
During transportation and handling, it is crucial to keep the products clean to prevent exposure to sun and rain, high temperatures, and high humidity, safeguarding the integrity of the packaging. Store products in a cool, dry warehouse away from direct sunlight.The shelf life is one year. If the performance inspection after this period is satisfactory, the products can still be utilized.
Q: Is your customer service prompt?
A: Our team is committed to exceptional customer service. We guarantee a response within 24 hours to address all your inquiries and concerns.
Q: How can you ensure the quality of your products?
A: We hold integrity and responsibility as the cornerstones of our enterprise. By rigorously controlling our production processes, we ensure that all products meet our high standards. Our offerings are certified by ISO9001, SGS, REACH, RoHS, PAHS, among other esteemed institutions, and undergo thorough testing in our in-house laboratory to guarantee top-notch quality.
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