| Customization: | Available |
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| Certification: | REACH |
| Environmental Protection: | Yes |
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Q: Are you a manufacturer or a trader?
A: We are a proud manufacturer equipped with our own state-of-the-art laboratory and factory. Based in the vibrant Guangzhou City, Guangdong Province, we warmly invite you to visit our facility at your convenience.
Q: Do you offer free samples?
A: Absolutely! Simply provide us with your address and cover the freight, and we'll ship complimentary samples directly to you.
Q: How soon can I receive the goods after payment?
A: For small batches, we utilize international express services (DHL, FedEx, TNT, etc.) or air freight, typically delivering within 3-5 days. For larger quantities, shipment times vary but generally take a few weeks, depending on the port. Should you have any special requirements, please contact us directly.
Q: How do you handle packing, storage, and transportation?
A: We generally employ durable paper-plastic composite bags with a standard capacity of 20 kg, or we can customize the packaging according to your specific needs.
During transportation and handling, we ensure products are kept clean, protected from sun and rain, and shielded from high temperatures and humidity to prevent any damage. Store products in a cool, dry, and sun-free warehouse. The shelf life is one year. Post-shelf life, products can still be used if they pass performance inspections.
Q: Is your customer service prompt?
A: We pride ourselves on our responsiveness. Expect a reply within 24 hours, addressing all your inquiries comprehensively.
Q: How can you ensure that the quality of your products is qualified?
A: Our unwavering commitment to integrity and responsibility underpins our strict quality control measures throughout the production process. Our products are certified by ISO9001, SGS, REACH, RoSH, PAHS, among other prestigious institutions. Additionally, we conduct rigorous testing in our own laboratory to guarantee top-notch quality.
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