| Customization: | Available |
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| Certification: | REACH |
| Environmental Protection: | Yes |
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Q: Are you a manufacturer or a trader?
A: We are a dedicated manufacturer equipped with our own state-of-the-art laboratory and factory. Situated in the bustling city of Guangzhou, Guangdong Province, we warmly invite you to visit us at your convenience for a firsthand look at our operations.
Q: Do you offer free samples?
A: Yes, we provide complimentary samples. Simply share your address and cover the freight, and we will ensure the samples are dispatched to you without delay.
Q: How soon can I receive the goods after payment?
A: For small batches, we utilize international express services (DHL, FedEx, ***, etc.) or air freight, typically delivering within 3-5 days. Large quantity orders are shipped and generally take a few weeks, depending on the port. Should you have unique requirements, please contact us directly.
Q: How do you handle packing, storage, and transportation?
A: We typically utilize paper-plastic composite packing bags with a 20kg capacity, or provide customized packaging based on customer requirements.
During transit and handling, products must be kept clean, protected from sun and rain, extreme temperatures, and high humidity to avoid package damage. Store in a cool, dry warehouse away from direct sunlight.The shelf life is one year. Post shelf life, products may still be used if performance inspections confirm their quality.
Q: Is your customer service prompt?
A: Absolutely. We guarantee a response to your inquiries within 24 hours, addressing all your concerns promptly.
Q: How can you ensure the quality of your products?
A: Our core values are integrity and responsibility, which drive us to rigorously control our production processes. This ensures all products meet stringent quality standards. Our products are certified by ISO9001, SGS, REACH, RoHS, PAHS, among other institutions. Additionally, our in-house laboratory conducts thorough testing to guarantee product excellence.
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