| Customization: | Available |
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| Certification: | REACH |
| Environmental Protection: | Yes |
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Q: Are you a manufacturer or a trader?
A: We are a dedicated manufacturer with our own state-of-the-art laboratory and factory. Based in the vibrant Guangzhou City, Guangdong Province, we warmly welcome you to visit our facility at your convenience.
Q: Do you offer free samples?
A: Yes, we do. Simply provide us with your address and cover the freight charges, and we will dispatch complimentary samples directly to your location.
Q: How soon can I receive the goods after payment?
A: For small batches, we use international express services (DHL, FedEx, TNT, etc.) or air freight, typically delivering within 3-5 days. For larger quantities, shipping usually takes a few weeks, depending on the destination port. If you have any specific requirements, please feel free to contact us.
Q: How do you handle packing, storage, and transportation?
A: Our standard packing utilizes paper-plasticcomposite bags with a capacity of 20kgor customized packaging as per customer requirements. Products must be kept clean during transportation and handling to prevent exposure to sun, rain, high temperatures, and high humidity, ensuring no damage to the packaging. Store in a cool, dry, and sun-protected warehouse.
During storage,the shelf life is one year. After the shelf life, the product can still be used if it passes performance inspection.
Q: Is your customer service prompt?
A: Absolutely. We aim to respond to all inquiries within 24 hours to address your questions and concerns efficiently.
Q: How can you ensure the quality of your products?
A: We uphold integrity and responsibility as the pillars of our enterprise, rigorously controlling the production process to deliver only qualified products. Our offerings have achieved certifications from ISO9001, SGS, REACH, RoHS, PAHS, and other prestigious institutions. Additionally, we conduct thorough in-house laboratory testing to ensure top-notch quality.
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