Customization: | Available |
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Certification: | REACH |
Environmental Protection: | Yes |
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Q: Are you a manufacturer or a trader?
A: We are a proud manufacturer with our own state-of-the-art laboratory and factory. Located in the bustling city of Guangzhou, Guangdong Province, we warmly welcome you to visit our factory at any time.
Q: Do you offer free samples?
A: Absolutely! Just provide us with the address and cover the freight, and we'll swiftly dispatch free samples to your designated location.
Q: How soon can I receive the goods after payment?
A: For small batches, we utilize international express services (DHL, FedEx, TNT, etc.) or air freight, guaranteeing delivery within 3-5 days. For larger quantities, we ship via sea, which typically takes a few weeks depending on the port. For urgent needs, please contact us directly to discuss alternative arrangements.
Q: How do you handle packing, storage, and transportation?
A: Our standard packaging options include durable paper-plastic composite bags with a capacity of 20 kg, but we also offer customized packaging to meet specific customer requirements.
During transportation and handling, products are kept clean and protected from sun, rain, high temperatures, and humidity to prevent damage. They should be stored in a cool, dry place away from direct sunlight.The shelf life is one year. After the shelf life, the product can still be used if it passes performance inspection.
Q: Is your customer service prompt?
A: Indeed, it is! We guarantee a prompt response to your messages within 24 hours, addressing all your inquiries comprehensively.
Q: How can you ensure that the quality of your products is qualified?
A: Integrity and responsibility are the cornerstones of our enterprise. We meticulously control the production process to ensure that our products meet the highest standards. Our offerings have earned certifications from ISO9001,SGS,REACH, RoSH, PAHS, and other esteemed institutions. Additionally, we conduct rigorous in-house laboratory testing to maintain top-notch quality.