| Customization: | Available |
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| Certification: | REACH, Rosh |
| Environmental Protection: | Yes |
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Q: Are you a manufacturer or a trader?
A: We are a dedicated manufacturer equipped with our own cutting-edge laboratory and factory. Our facility is based in the vibrant city of Guangzhou, Guangdong Province. We warmly invite you to visit our factory at your convenience.
Q: Do you offer free samples?
A: Absolutely! Simply provide your address and cover the freight cost, and we will promptly send complimentary samples to your specified location.
Q: How soon can I receive the goods after payment?
A: For small batch orders, we use international express services (DHL, FedEx, ***, etc.) or air freight, typically delivering within 3-5 days. For larger quantities, shipment usually takes a few weeks, depending on the port. If you have special requirements, please contact us for tailored arrangements.
Q: How do you handle packing, storage, and transportation?
A: We generally use high-quality paper-plastic composite packing bags with a standard capacity of 20 kg, or offer customized packaging based on customer specifications. Products should be kept immaculately clean during transit and handling to prevent exposure to sun, rain, high temperatures, and humidity, thereby avoiding any damage to the packaging. Store them in a cool, dry warehouse away from direct sunlight.
The shelf life is one year. After this period, products may still be used if they pass a performance inspection.
Q: Is your customer service prompt?
A: We pride ourselves on our responsive customer service. We ensure that all inquiries are replied to within 24 hours.
Q: How can you ensure that the quality of your products is qualified?
A: Integrity and responsibility are the cornerstones of our enterprise. We maintain stringent control over our production processes to guarantee high-quality products. Our products are certified by ISO9001, SGS, REACH, RoHS, PAHS, among other reputable institutions, and undergo rigorous testing in our own laboratories to ensure excellence.
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