| Customization: | Available |
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| Certification: | REACH, Rosh |
| Environmental Protection: | Yes |
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Q: Are you a manufacturer or a trader?
A: We are a distinguished manufacturer equipped with our own state-of-the-art laboratory and advanced factory facilities. Located in the vibrant city of Guangzhou, Guangdong Province, we warmly welcome you to visit us at your convenience.
Q: Do you offer free samples?
A: Absolutely! Simply provide us with your address and cover the freight charges, and we will gladly dispatch free samples to your specified location.
Q: How soon can I receive the goods after payment?
A: For small batches, we ship via international express services such as DHL, FedEx, and TNT, or by air, typically within 3-5 days. For larger quantities, we opt for sea freight, which usually takes a few weeks depending on the port. Should you have any special requirements, please do not hesitate to contact us.
Q: How do you handle packing, storage, and transportation?
A: We primarily use paper-plasticcomposite bags with a 20kg capacity, or we can customize the packaging to meet specific customer needs. During transportation and handling, we ensure products are kept clean, shielded from sunlight and rain, and protected from high temperatures and humidity to prevent any damage. Products should be stored in a cool, dry warehouse away from direct sunlight, ensuring an optimal shelf life of one year. Even after the shelf life, products may still be usable upon passing a performance inspection.
Q: Is your customer service prompt?
A: Yes, indeed. We are committed to responding to your inquiries within 24 hours, ensuring all your questions are answered promptly and satisfactorily.
Q: How can you ensure that the quality of your products is qualified?
A: Integrity and responsibility are the cornerstones of our enterprise. We meticulously control the entire production process to ensure the highest quality standards. Our products are certified by renowned institutions such as ISO9001, SGS, REACH, RoHS, and PAHS. Additionally, we conduct rigorous testing in our own laboratory to guarantee product excellence.
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