| Customization: | Available |
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| Certification: | REACH, Rosh |
| Environmental Protection: | Yes |
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Q: Are you a manufacturer or a trader?
A: We are a manufacturer with our own state-of-the-art laboratory and factory located in the vibrant city of Guangzhou, Guangdong Province. We warmly invite you to visit our facilities at your convenience.
Q: Do you offer free samples?
A: Absolutely! Simply provide us with your address and cover the freight costs, and we will promptly send complimentary samples directly to your location.
Q: How soon can I receive the goods after payment?
A: For smaller orders, we utilize international express services such as DHL, FedEx, or TNT, ensuring delivery within 3-5 days. Larger shipments are dispatched by sea, with a timeline dependent on the port, typically spanning several weeks. For specific requirements, please reach out to us.
Q: How do you manage packing, storage, and transportation?
A: We meticulously package our products using paper plasticcomposite bags with a capacity of 20kg, or offer customized packaging tailored to your specifications. To maintain product integrity, transportation and handling processes are conducted under clean conditions, shielding products from sunlight, rain, elevated temperatures, and humidity, thus preventing package damage. Storage should be in a cool, dry, and sunlight-free environment.
Products should be kept clean during transportation and handling, to prevent sun and rain, high temperature and high humidity, and to avoid damage to the package. It should be stored in a cool, dry, direct sunlight warehouseand the shelf life is one year, after the shelf life it can still be used if the performance inspection is qualified.
Q: Is your customer service prompt?
A: We are committed to exceptional customer service, ensuring all inquiries are addressed within a 24-hour timeframe to provide you with the information you need.
Q: How can you ensure that the quality of your products is qualified?
A: Firmly believing that integrity and responsibility form the bedrock of our enterprise, we execute stringent quality control measures throughout the production process. Our products are certified by ISO9001,SGS,REACH, RoHS, PAHS and additional accredited institutions. With our proprietary laboratory testing protocols, we guarantee impeccable product quality.
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