| Customization: | Available |
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| Certification: | REACH, Rosh |
| Environmental Protection: | Yes |
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Q: Are you a manufacturer or a trader?
A: We are proud to be a leading manufacturer with our very own state-of-the-art laboratory and production facility. Nestled in the vibrant city of Guangzhou, Guangdong Province, we warmly invite you to visit and explore our factory at your convenience.
Q: Do you offer free samples?
A: Absolutely! Simply provide us with your address and cover the freight cost, and we will promptly dispatch complimentary samples directly to your doorstep.
Q: How soon can I receive the goods after payment?
A: For small batches, we expedite delivery via international couriers like DHL, FedEx, and TNT, typically arriving within 3-5 days. Larger shipments are sent by sea, taking a few weeks depending on port conditions. For any specific requirements, feel free to reach out to us.
Q: How do you manage packing, storage, and transportation?
A: Our standard packaging includes innovative paper plasticcomposite bags, each with a capacity of 20kg. We also offer tailored packaging solutions to meet individual customer preferences. To maintain the utmost product integrity during transit, we ensure cleanliness, protection from the elements, and avoidance of extreme temperatures. Store in a cool, dry environment, ideally away from direct sunlight.
Our products boast a shelf life of one year. Beyond this period, products are still viable pending successful performance inspection.
Q: Is your customer service prompt?
A: Certainly! We are committed to excellence, responding to your inquiries within 24 hours to address any questions or concerns you may have.
Q: How can you ensure that the quality of your products is qualified?
A: With integrity and responsibility as our guiding principles, we meticulously regulate our production process, guaranteeing only the finest quality offerings. Our products proudly hold certifications from esteemed institutions such as ISO9001,SGS,REACH, RoHS, PAHS, among others, alongside rigorous in-house laboratory testing to uphold excellence.
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